Rules for the purchase and sale of goods
- General provisions
1.1 These Rules of the Online Store (hereinafter referred to as the “Rules”) are a binding legal document for the Buyer and Seller (hereinafter referred to as the “Seller”) defining the rights and obligations of the parties, the terms and procedure for the purchase, payment, delivery and return of goods, as well as other conditions related to the purchase and sale of goods in the Online Store.
1.2 For the purposes of these Terms and Conditions, the Customer is a person who registers and makes purchases in the Online Store. Purchases in the Online store can be made by the following persons:
1.2.1. a capable individual, i.e. a person who has reached the age of majority, whose legal capacity is not limited by the court;
1.2.2. a minor aged from 14 (fourteen) to 18 (eighteen) years with the consent of his parents or guardians, if he/she is not emancipated;
1.2.3. legal entity.
1.3 By registering or placing an order, the Customer unconditionally confirms that he/she has the right to make purchases in the Online store.
1.4 The Seller reserves the right to make changes, amendments or additions to these Terms and Conditions at any time. The buyer must be informed of any changes to the Terms and Conditions on the website of the online store. The changes take effect from the moment of publication for all transactions concluded after publication, so the Buyer is advised to familiarize himself with the Terms and Conditions at each shopping trip.
- Personal data protection
2.1 Before making a purchase in D’ORO boutique, the Buyer must register on the website of the online store, providing the data necessary for registration.
2.2 By accepting these Terms and Conditions, the Buyer agrees to send notifications necessary for ordering, payment and delivery of the goods to the e-mail address specified by the Buyer.
2.3 The Buyer must also provide his personal data (first name, last name, delivery address, phone number), which are necessary for the purchase, delivery and payment of the goods.
2.4 By registering, the Buyer grants the Seller the right to collect, store, systematize, use and process for the purposes set forth in these Terms and Conditions, all and any personal data that the Buyer directly or indirectly provides when registering and visiting the online store.
2.5 The personal data provided by the Buyer will be processed in accordance with the requirements of the Law of the Republic of Lithuania “On the Legal Protection of Personal Data”, as well as other legal acts of the Republic of Lithuania regulating the processing and protection of such data. When processing and storing the Buyer’s personal data, the Seller is obliged to apply organizational and technical measures to ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.
2.6 The personal data provided by the Buyer will be used exclusively by the Seller and its partners with whom the Seller cooperates in the administration of the online store, delivery of goods and/ or other services related to the placement or execution of the Buyer’s order. The Seller will not disclose the Buyer’s personal data to third parties, except for the partners mentioned above in this paragraph, or in cases provided for by the legislation of the Republic of Lithuania, after receiving the relevant order.
- Conclusion of the purchase and sale agreement
3.1 The purchase and sale agreement between the Buyer and the Seller is considered concluded when the Buyer forms and sends an order for Goods in the online store.
3.2.After the conclusion of the Contract of Sale, the range of goods, quantity, price, delivery time and other conditions specified by the Buyer when placing an order are binding on the Buyer and Seller and can be changed only in accordance with the procedure provided for in these Terms.
3.3 Purchase and sale agreements are registered and stored in the D’ORO boutique database.
- Buyer’s Rights
4.1 The Buyer has the right to purchase goods from D’ORO boutique in accordance with these Terms and Conditions.
4.2 The Buyer has the right to cancel the contract for the purchase of goods concluded in the online store by notifying the Seller in writing no later than 30 (thirty) calendar days from the date of delivery of the goods.
4.3 The Buyer’s right specified in clause 4.2 must be exercised in accordance with Article 6.22810(1) of the Civil Code.
4.4 The Buyer may exercise the Buyer’s right set forth in clause 4.2 only if the Goods have not been damaged or substantially altered externally and have not been used.
4.5 Cancellation or adjustment of the ordered and created “Shopping Cart” is not possible.
- Seller’s Rights
5.1 If the Buyer attempts in any way to undermine the operation of the online store, data security or violates any other obligations of the Buyer specified in clause 6, the Seller has the right to restrict access to the D’ORO boutique online store.
5.2 If the Buyer chooses to pay for the Goods in cash upon receipt or by prepayment and the Buyer cannot be contacted within the specified period in accordance with the chosen delivery method, the order is canceled and the order is returned to D’ORO boutique.
- Obligations of the Buyer
6.1 The Buyer must pay for and accept the Goods purchased in accordance with these Terms and Conditions.
6.2 If the Buyer refuses to accept the Goods at the time of delivery without a valid reason, the Buyer is responsible for the cost of returning the Goods at the Seller’s request.
6.3 The Client undertakes to protect and not transfer to third parties his data for entering the D’ORO boutique online store. If a Customer loses their login details, they must immediately report it to the D’ORO boutique Customer Service department.
The Seller is not responsible for the actions of third parties after using the Buyer’s registration data until the moment of informing and allowing the administrator of the online store to change the Buyer’s registration data. In this case, D’ORO boutique has the right to assume that the Buyer has committed actions in the online store.
6.4 The buyers of the D’ORO boutique Online Store are obliged to comply with these Terms and Conditions, which are directly indicated in the information sections of the Online Store, and not to violate the legislation of the Republic of Lithuania.
- Obligations of the Seller
7.1 The Seller undertakes to provide the services of the Online Store, the terms of which are set out in these Terms and Conditions, as well as in other terms and conditions published in the D’ORO boutique Online Store.
7.2 The Seller undertakes to deliver the Goods purchased by the Buyer by the delivery method chosen by the Buyer in accordance with the terms and conditions set out in these Terms and Conditions.
7.3 The Seller undertakes to respect the Buyer’s right to privacy with respect to personal information belonging to him.
7.4 If due to unforeseen circumstances the Seller is unable to deliver the goods purchased in the D’ORO boutique online store, the Seller has the right to terminate the Contract of Sale by notifying the Buyer in advance. The seller can offer a similar product. If the Buyer refuses, the Seller undertakes to return the money paid within 5 working days.
7.5 When the Buyer exercises the right provided for in clause 4.2 of the Terms and Conditions and under the condition provided for in clause 4.4 of the Terms, the Seller undertakes to return the money paid to the Buyer within 7 (seven) days from the date of delivery of the returned goods to the Seller.
7.6 The Seller may delay the refund to the Buyer until the Goods are returned to the Seller or until the Buyer provides proof that the Goods have been sent to the Seller, whichever comes first.
7.7 The Seller undertakes to provide the Buyer with clear and understandable information, as provided for in Article 6.2287 of the Civil Code of the Republic of Lithuania.
- Commodity prices
8.1 The prices of goods in the online store and in the order made in D’ORO boutique are indicated in the currency of the country. The seller is subject to VAT. VAT is included in the price, and the shipping cost is added to the total amount of the goods when the order is confirmed.
8.2. retail (reduced) prices indicated in the Online store are provided by suppliers or official distributors of the goods sold. Reduced prices are the retail prices recommended by the manufacturer for goods sold in direct outlets, showrooms and sellers’ stores.
- Ordering and payment for goods
9.1 When visiting the online store, the Customer selects the products he likes, on the basis of which the basket is formed. After forming the basket, the Customer enters the data necessary for the delivery and purchase of the selected product: his name, surname, address to which the goods will be delivered, phone number and any additional information that may be relevant for the delivery of the ordered goods.
9.2.The order is transferred for further execution only from the moment of payment by bank transfer, the contract is considered fulfilled from the moment of receipt of the Buyer’s payment; in case of payment in cash or by bank card at the time of delivery / pick-up of the goods, the contract is considered fulfilled from the moment the Buyer confirms his order in the Store.
9.3 The Customer can pay for the Goods in one of the ways and on the terms provided by the online store:
9.3.1. by bank transfer;
9.3.2. in cash or by bank card at the time of delivery/pick-up.
9.4 Prices for goods in the online store and in the final order window are indicated in euros, including VAT.
- Delivery of goods
10.1 When ordering Goods, the Buyer must specify the exact delivery address.
10.2 The Buyer must accept the delivery of the Goods himself. If the Buyer cannot accept the delivery of the goods himself, but the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims in connection with the delivery of the goods to an improper person.
10.3 The Seller must deliver the Goods to the Buyer in accordance with the conditions specified in the descriptions of the Goods. These terms are temporary and do not apply in cases when the Seller does not have the goods in stock, and the Buyer is informed about the shortage of the ordered goods. By reading these Terms and Conditions, the Buyer agrees that in exceptional cases the delivery of the goods may be postponed due to unforeseen circumstances beyond the Seller’s control. In this case, the Seller undertakes to contact the Buyer immediately to agree on the terms of delivery.
10.4 The goods must be delivered to the Customer by one of the selected methods:
– In the D’ORO boutique store in Vilnius – for free.
– Transport company courier.
In case of termination of the contract of sale of the goods (i.e. return of the goods to us), we will make a decision on reimbursement of shipping costs in accordance with the requirements of the legislation. In accordance with Article 6.22811(3) of the Civil Code of the Republic of Lithuania, the Seller is not obliged to reimburse the consumer for additional costs incurred as a result of the fact that the consumer has clearly chosen a delivery method other than the cheapest conventional delivery method offered by the merchant.
10.5 The Seller is not responsible for the violation of the terms of delivery of the Goods if the Goods are not delivered to the Buyer or delivered untimely due to the fault of third parties not related to the Seller, or due to circumstances beyond the Buyer’s control.
10.6 After receiving the Goods, the Buyer must inspect the condition of the goods with the Seller or his authorized representative (whether the outer packaging is intact) and sign an invoice, bill of lading or other document on the transfer and acceptance of the cargo. After the Buyer signs an invoice, waybill or other document on delivery and acceptance, the cargo is considered to have been transferred in good condition.
If the Buyer notices that the packaging of the delivered cargo is damaged (crumpled, wet or has other external damage), the Buyer must note this in the invoice, bill of lading or other document on the transfer and acceptance of the cargo and in the presence of the Seller or his representative to draw up a report on the damage of the cargo in free form. If the Buyer fails to do so, the Seller is released from liability in respect of damage to the Goods, provided that such damage is not the result of manufacturing defects, and in respect of nonconformities during the assembly of the Goods, provided that such nonconformities can be determined by an external inspection of the Goods.
If the Buyer notices any discrepancy, manufacturing defect or other defects of the goods upon receipt of the goods, the Buyer must immediately (no later than 24 hours after receiving the goods) inform the Seller about this. If the claim is confirmed and the Buyer returns the goods of unsatisfactory quality, the Seller undertakes to refund the money for the goods within 14 (fourteen) days, together with the costs of the refund. Buyers should inform the Seller immediately after receiving the parcels from the post offices if they notice any inconsistencies.
10.6 The characteristics of all goods sold must be indicated in the description attached to each product. The seller is not responsible for the fact that the color, shape or other parameters of the goods in the online store may not correspond to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer;
10.7. 9.7. 9.7. in case of the Buyer’s refusal from the contract of sale of Goods, the Buyer will be refunded all amounts paid by the Buyer, including the cost of delivery of Goods paid by the Buyer. However, as stipulated in Article 6.22811(3) of the Civil Code of the Republic of Lithuania, the Seller is not obliged to reimburse the consumer for additional costs incurred as a result of the consumer’s explicit choice of a delivery method other than the cheapest conventional delivery method offered by the seller.
- Return of goods
11.1 Goods of proper quality can be returned within 14 days of receipt. The defects of the low-quality goods sold must be eliminated, the low-quality goods must be replaced and returned in accordance with the provisions of the Civil Code of the Republic of Lithuania and the “Rules of Retail Trade” approved by the Government of the Republic of Lithuania
11.2 In order to return the product(s) in accordance with clause 11.1, the Buyer must fill out a Return Document.
11.3 When returning the goods, the following conditions must be met:
11.3.1 Returned goods must be in the original packaging in good working condition (this clause does not apply in case of return of substandard goods);
11.3.2. The product must not be damaged by the Buyer;
11.3.3. The product must be unused and in good condition: labels must be intact, protective films must be intact, etc. (this does not apply to cases of return of substandard goods);
11.3.4. The returned product must be in the same condition in which it was received by the Buyer (this clause does not apply in case of return of low-quality goods);
11.3.5 When returning the goods, it is necessary to present a purchase document, a warranty card (if issued) and a completed return form;
11.3.6 The Seller has the right to refuse to accept the return of Goods by the Buyer if the conditions for the return of Goods have not been met;
11.3.7. Return of goods service is available:
– D’ORO boutique store in Vilnius (Polocko str. 26, Vilnius, Lithuania, LT-01205);
– By courier.
11.3.8 The return of the Goods must be carried out in accordance with the procedure established by the Seller, within 14 (fourteen) days from the date of receipt of the Goods (this clause does not apply in case of low-quality Goods, in this case the return of the Goods must be carried out within the statutory warranty period);
11.4 The return and replacement of goods of satisfactory quality is carried out in accordance with Article 6.22810(1) of the Civil Code;
11.5 The money paid for the Goods accepted by the Buyer, but subsequently rejected, must be returned to the Buyer’s account no later than 7 (seven) days from the date of return of the Goods to the Seller, unless the Seller and the Buyer have agreed otherwise.
The Seller is not responsible for a missed or delayed order for a returned product if the Buyer incorrectly provided the data necessary for the return.
- Information exchange
12.1 The Seller informs the Buyer using the e-mail address specified in the registration form, and the Buyer can use all communication channels specified in the “CONTACT” section on the D’ORO boutique website.
- Responsibility
13.1 The Buyer is fully responsible for the accuracy of the data specified in the Registration Form. If the Buyer indicates false data in the registration form, the Seller is not responsible for the consequences resulting from this and has the right to demand direct damages from the Buyer.
13.2 The Buyer is fully responsible for his actions after registering in the D’ORO boutique online store.
13.3 The Buyer is responsible for the security of his registration data. If the registration data is used by a third party, then it is considered the Buyer.
13.4 The Seller is released from any liability in all cases where losses are caused by the fact that the Buyer has not read these Terms (although he was given the opportunity), neglecting the advice and obligations of the Seller.
13.5 In case of damage, the guilty party compensates the other party for the losses incurred in the manner and on the grounds established by the legislation of the Republic of Lithuania.
- Marketing measures taken by the merchant
14.1 The Seller may conduct, modify or terminate any promotions.
14.2 The Buyer, agreeing to receive informational notifications (newsletters) about promotions and offers doro-boutique.com to the email address specified by him/her, he/she must indicate his/her consent by ticking the checkbox during registration. If the Buyer does not require this, the Seller will not use the Buyer’s personal data for marketing purposes and will not send advertising or informational messages to the Buyer, except for those necessary to fulfill the order placed by the Buyer.
14.3 If the Buyer does not want to receive the offers addressed to him or wants to change the subscription settings for the newsletter, he can do this by logging into his account. If the Buyer does not require this, the Seller will not use the Buyer’s personal data for marketing purposes and will not send any advertising or informational messages to the Buyer, except those necessary to fulfill the order placed by the Buyer.
- Posting comments
15.1 The buyer has the right to express his opinion about the goods in the online store by writing comments in the feedback.
15.2 The Buyer agrees and guarantees that the content of the Comments will meet these requirements:
– will be fair and accurate and will relate only to the commented product;
– will not be of an advertising nature;
– will not mislead or offend, including the use of profanity;
– do not violate the rights of the Seller or third parties;
– not to violate the requirements of the laws of the Republic of Lithuania and related legislation.
15.3 The Seller reserves the right, at its sole discretion, to delete any comments of the Buyer that do not meet the above requirements.
15.4 The Buyer assumes full responsibility if his actions do not meet the requirements established for posting Comments.
- Final provisions
16.1 These Terms and Conditions are drawn up in accordance with the legislation of the Republic of Lithuania.
16.2 These Terms and the relationship between the Parties shall be regulated and interpreted in accordance with the legislation of the Republic of Lithuania.
16.3 All disputes arising in connection with the application of these Terms and Conditions shall be resolved through negotiations. In case of failure to reach an agreement, disputes are resolved in accordance with the procedure established by the legislation of the Republic of Lithuania.
16.4 The Parties are released from the performance of their obligations under this Agreement if such performance is prevented by unforeseen circumstances beyond the control of the Parties, including:
– fire, explosion, storms and other natural disasters and God’s actions that hinder or delay the fulfillment of the obligations assumed;
– an event or circumstance beyond the control of the contracting party(s) that hinders or delays the fulfillment of the obligations assumed;
– Actions of the government or authority that hinder or delay the fulfillment of obligations.
– You can submit an application/complaint regarding the goods purchased in our online store to the State Administration for Consumer Protection (Vilnius str. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone: 852626751, website: www.vvtat.lt, its territorial divisions in the districts – vvtat.lt/index.php?470187665) or fill out an application form on the EGS platform http://ec.europa.eu/odr /, but before that you need to contact us